ORDERS & RETURNS
Once you place your order successfully with Oh-live, you will receive an order confirmation via the email address provided by you at check out. Pre-order means that when you order a piece we will make them that moment. So we don't have an overload of stock (no waste) & you are 100% sure that it's handmade.
It takes 2-3 weeks (sometimes shorter) for a handmade product, depending on the country to which the order is shipped. Orders placed during weekends or public holidays will be processed the next business day.
Shipping rates depend on the weight of the parcel and the destination country. The shipping cost will be clearly displayed before you complete your order.
Please check our announcement bar for possible holidays as this may cause a delivery delay!
Not quite satisfied? Did you find a stain on your article at receiving your order? No problem! Let us know as soon as possible at firstname.lastname@example.org.
Clearly mention your name, order number, product details, and reason for return/exchange. Once you received our confirmation email, you can send the unused goods with the original hangtag back to us (at your own risk).
You can return your order under certain conditions. Check whether your order qualifies for a return:
Returning is possible within 14 days after receiving your package.
The articles should be unworn and undamaged.
All original labels should still be attached.
Only the costs of return are for you.