PRE-ORDER

You can pre-order items when they are out of stock.

What is a pre-order?

We work with a pre-order system, this means that when you want to order a piece (that is out of stock) we will make them that moment. So we don't have an overload of stock (no waste) & you are 100% sure that it's yours. Delivery time depends on the location you are situated in. In Belgium, it will take 1-3weeks.

 

When the item is out of stock, it doesn't mean it's never available again.
It means we have reached the maximum limit of the week. 

How to pre-order?

When you want to pre-order a piece. Please send us an email info@oh-live.com with the name, size and colour of the piece. You can also pass by to check the fittings.

What are the advantages of buying a pre-order item?

The advantage of buying an item in pre-order is that you can guarantee the size or item you want without risking that it runs out as soon as it is available in our warehouse.

Requests for certain items can be multiple. For this reason, their availability can run out even before they are physically available in stock.

 

How to fulfil a payment?

Payment is required at the time of the purchase. The total amount of the order will be charged once at check-out.

 

Can I cancel a pre-order item?

If you have changed your mind about the product purchased in pre-order, you can easily cancel the item from your order by contacting our Customer Care via info@oh-live.com or (+32) 0498286448. Pre-orders may be canceled within two hours from the purchase. From that moment on it won't be possible. 

 

How long will it take to ship out my pre-order?

Waiting times vary from article to article. Usually, the estimated waiting time is of 10-15 working days from the date of publication of the item. Once that the item is available in our warehouse, your order will be dispatched within two days.

 

Still need help?

Simply email us at info@oh-live.com and we will do our best to find the best solution for your needs.

 

**Important Disclosure: Re-cuts may differ in color to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the color of the fabric sourced is as close as possible to the original color shown, we will not be held liable for any minor variations.